The London Cremation Company

Administrator and Memorials Advisor

St Marylebone

Responsibilities:

• Assist all clients, including the general public, Funeral Directors, Medical Referees, Celebrants and Ministers efficiently and professionally with any queries on the phone, in writing and face to face. 
• Produce all necessary documentation to ensure all cremations can take place within the timeframe set. 
• Provide a friendly and compassionate service to all visitors to the Crematorium. Carryout reception duties and be the first point of contact for visitors to the reception area. 
• Ensure the Crematorium's registers are kept up to date and that any other statutory documentation is maintained. 
• Manage the daily cremation diary, accurately recording details of instructions. 
• Liaise with other teams to ensure an effective and efficient service is provided.
• Some experience with sales would be advantageous for assisting customers and families with memorials options for their loved ones. 
• Efficiently and professionally answer queries and resolve complaints via the phone, email, in writing and face to face, to ensure customer satisfaction. 
• Arrange appointments for the interment of ashes. 
• Learn the memorial sales process and organise and conduct memorial meetings with families. 
• Take payments and produce receipts. 
• Liaise with the Company's suppliers on the purchase of memorials and place orders as required. 
• Ensure expired plaques and stones are removed in a timely manner. 
• On a monthly basis, establish which memorials are due to expire and liaise with the family accordingly. 
• Ensure that Data Protection legislation is adhered to at all times. 
• The role will also include covering Chapel duties when needed as well as supervising interments of ashes in the memorial gardens. This will involve fully preparing the chapel for each service, including the music system, liaising with mourners, clergy and Funeral Directors and preparing ashes for collection. 

Key Requirements:

• Excellent customer service skills and a high level of professionalism and empathy. Ability to deal with bereaved and potentially distressed persons in a sensitive and compassionate manner. 
• Previous bereavement industry experience advantageous. 
• Excellent administration skills and client facing experience. 
• Excellent communication skills, both written and verbal, and the ability to quickly build rapport with a wide range of people. 
• Good IT skills, high levels of accuracy and attention to detail.
• Excellent data entry skills.
• Demonstrates flexibility, embracing change, showing initiative and remaining proactive at all times. 
• Works well with a team, helping and supporting each other. 
• Ability and experience of working in a pressured and busy environment, in a calm and efficient manner. Also, able to utilise time and effort effectively. 

What we Offer:

• A competitive salary of up to £29,245.00, dependent on experience and contractual hours. 
• 26 days holiday plus bank holiday, pro-rated to the working hours agreed. 
• Occupational sick pay, subject to scheme rules.
• Pension scheme, via salary sacrifice scheme.
• Income Protection Scheme, subject to qualifying criteria.
• Group Life Assurance, covering employees up to the age of 70.
• Employee Assistance Scheme.
• Mental Health First Aiders.
• A wide range of discounts available for retailers, supermarkets, restaurants and many more. 
• Financial wellbeing information, including free access to financial advisors and pension finder, grocery scheme and childcare scheme (for pre-school age children).
• Ongoing learning and development support.
• Free and discounted cremation benefit for immediate family, subject to scheme rules. 
• Smart uniform and PPE provided. 

How to Apply:

We are committed to creating an inclusive and accessible recruitment process for all candidates. We recognise that everyone is different and we want to ensure that you can perform at your best during the application and interview stages.

If you require any reasonable adjustments, we encourage you to let us know. You can share your needs with us by contacting Lizzy Farkas at lizzy.farkas@thelcc.co.uk. Any information provided will be treated confidentially and used solely to support you during the recruitment process. 

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. 

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