The London Cremation Company

Careers

Chapel Attendant and Cremation Technician

Woking

Job Responsibilities

Cremation Duties

Operate the process of cremation with professionalism and empathy
Ensure the crematory is maintained as a safe, clean and workable environment
Ensure that Data Protection legislation and GDPR is adhered to at all times

Chapel and Witness Dispersal Duties

Fully prepare the chapel for each service including removing and replacing orders of service, checking microphones and the music system are in working order, checking that the correct music has been loaded, hoover, dust and polish, put out and keep tidy the hymn books and cushions, pick litter, remove and replace religious symbols as required, ensure daily schedule is displayed, displaying the correct name card outside for each service
To pay due attention to the different forms of service in line with the daily instruction cremation sheets as issued by the administration team
To liaise with other departments, mourners, clergy and funeral directors
To escort mourners in and out of the chapel, dealing with enquiries as necessary and assisting during the service if requested
To ensure the Chapel of Memory, Columbaria and the Shrine of Remembrance are cleaned and maintained daily and there are no potential hazards that could cause injury
To ensure an efficient turn around of cleaning vases so that they are always readily available for the public to use
To ensure every weekday morning a litter patrol is carried out to ensure the excellent presentation of the Crematorium
To assist the general public at witness dispersals, which involves the dispersal of cremated remains
To carryout non-witness dispersals of cremated remains

Health and Safety

To be fully conversant with he company's Health and Safety policy, ensuring compliance at all times
To know and follow the Health & Safety at Work Act, the Environmental Health Act and to work within the guidelines of the F.B.C.A. Code of Practice
To assist with the smoot and efficient operation of the car park

Person Specification

Experience of working in either bereavement, care or customer service environments
The ability to assist with the public under, at times, stressful and emotive situations and to maintain a polite and empathetic manner
Continuously striving for exceptional customer service
Experience of using computer packages effectively
Ability to follow procedures methodically and professionally and to record accurate records
Verbal communication must be clear, professional and articulate
Ability to work in physically demanding environments
Pro-active in seeking the information required to do the job. Passes on accurate and timely information, including reporting necessary repairs or requests for tools and/or equipment
Presentable at all times, acting with professional conduct and showing empathy

If you are interested in joining our team and believe you have the skills and values we're looking for, we'd love to hear from you.

To apply, please submit your CV and a short covering letter outlining your interest in the role and relevant experience to Angela Stanley - angela.stanley@thelcc.co.uk

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